Refund & Cancellation Policy

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform.

We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.

Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.

A User may submit a claim for a refund for a purchase made by raising a ticket or contacting us and providing:

• A clear and specific reason for the refund request
• The exact terms that have been violated
• Any proof or documentation, if required
• Transaction ID or Order reference number
• Date of purchase

Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests. Our decision on refund requests shall be final and binding.

We reserve the right to:

• Request additional information or documentation
• Verify the validity of the refund claim
• Approve or reject refund requests at our discretion
• Offer alternative solutions such as credit or rescheduling

Once a refund is approved:

• Refunds will be processed within 7-14 business days
• The refund will be credited to the original payment method used
• Bank processing times may vary and are beyond our control
• You will receive a confirmation email once the refund is initiated

For any questions regarding our refund and cancellation policy, please contact us: